Frequently Asked Questions
Given the custom nature of all of our products, orders cannot be canceled and refunded once the order has been placed. We are a small business, making everything by hand, donating a percentage of each sale to local rescue efforts. Thank you for your support & understanding.
If the order is canceled, the customer will receive store credit for the amount of the purchase. The store credit will be automatically sent to the email address in the customer's account from "Rise".
Due to the handmade nature of every item, we are not accepting returns at this time. Returns will only be accepted in the event it was a mistake on our end. Thank you for your understanding.
Given a unique situation where we accept your return request, a 15% fee will be applied for every exchanged item. Buyer will also be responsible for return shipping to & from for the exchange. Items will only be accepted within 7 days of date of delivery,
In the event the item is returned used, the item will be accepted and the exchanged item will not be sent.
Beau & Nora, LLC is not responsible for any packages that are lost, damaged or stolen. For this reason, we recommend upgrading to Priority Mail shipping in order to ensure your package arrives safely.
Shipping has been affected by the COVID-19 pandemic. Please expect delays as we continue through the pandemic.
Yes, we do offer international shipping! However, the customer is subject to any additional fees required. We are not responsible for any shipping fees, import fees, handling fees, etc for your item.
We highly recommend DHL for international shipping. Please feel free to contact us in the event we can find a cheaper shipping method for you.
Beau & Nora is a proud partner with Fi Dogs GPS Dog Collars. As a part of the Fi Makers Program, we purchase Endlinks from Fi Dogs to make Fi Dogs Compatible Collars.
With the purchase of our Fi Dogs Collar, you are receiving a handmade Beau & Nora collar with Fi Dogs Endlinks to allow you to connect your existing Fi Dogs GPS collar. You will not receive the GPS module with the purchase of a collar from our website.
If you would like to order a Fi Dogs collar, you may purchase one at www.tryfi.com and use code "Beau50" for $50 off.
Our processing time is estimated 2-3 weeks given board examinations. Please note this is exclusive of shipping/transit time.
Processing times may extend at any time without notice due to clinical and didactic requirements of medical school. We sincerely appreciate your patience, and appreciate your support of our small business.
It is best to hand wash the BioThane products with mild (bleach-free) soap and water as needed. If there is a peculiar scent, you may use a diluted white vinegar solution to rinse the gear with, then mild soap and water.
We recommend letting the gear air dry completely before placing back on your dog. This will ensure the dog's neck doesn't become exposed to an opportunistic microbes. It will also extend the life of certain metals used for the hardware.
Please note, martingales, metal buckles, etc are not solid brass; This means they likely contain a metal alloy (likely mixed with iron) that susceptible to corrosion. Proper maintenance with gentle cleaning with mild soap, warm water and proper drying with a cloth will help extend the life of these items.
These items will not be replaced due to corrosion, normal wear and tear, etc. Please be sure this type of metal is best for you and your dog.
Lemon juice is an excellent cleaner for solid brass hardware to help prevent the inevitable patina. The discoloration will wash off (if it occurs), and can be avoided again with regular cleaning.
UV light may fade the colors if they are left out in the sun for extended periods.
Please note any insect repellents (especially DEET containing products, heartworm preventative, etc) may stain the materials; It is recommened to take the gear off before putting on these susbstances.
We recommend using a DEET-free/all natural insect repellent to ensure your gear does not become stained.