What is your processing time?

  • Our processing time is typically 1-2 weeks but may be longer during times of higher order volume. We hand make every item while doing our best to juggle our military and family obligations as well. We truly appreciate your understanding and assure you we are getting to your order as quickly as we can. Thank you for your patience and support!


What do I do if my item is lost during shipping?

  • Beau & Nora, LLC is not responsible for any packages that are lost, damaged or stolen. For this reason, we recommend upgrading to Priority Mail shipping in order to ensure your package arrives safely.


Do you offer international shipping?

  • Yes, we do offer international shipping! However, the customer is subject to any additional fees required. We are not responsible for any shipping fees, import fees, handling fees, etc. for your item.
  • We highly recommend DHL for international shipping. Please feel free to contact us in the event we can find a cheaper shipping method for you. 



How do I cancel my order?

  • Given the custom nature of all our products, orders cannot be cancelled and refunded once we have begun working on your order.  If we have not begun working on your order, you may receive a refund, so please cancel promptly.   
  • All heat-stamped items are final sale.


How do I return my item?

  • Due to the custom nature of every item, we do not accept returns. Should there be an issue of craftsmanship or functionality, please reach out via email at help.beauandnora@gmail.com. We will always do our best to ensure your complete satisfaction! 
  • All heat-stamped items are final sale.



How do I clean my item(s)?

  • It is best to hand wash the BioThane products with mild (bleach-free) soap and water as needed. If there is a peculiar scent, you may use a diluted white vinegar solution to rinse the gear with, followed by soap and water.
  • We recommend letting the gear air dry completely before placing back on your dog. This will ensure your dog’s neck doesn’t become exposed to any opportunistic microbes. This will also extend the life of certain  metals used for the hardware.


 Can anything harm my items?

  • UV light may face the colors of your items if they are left in the sun for extended periods.
  • Insect repellents (especially DEET containing products, heartworm preventative, etc.) may stain the material. It is recommended that you take the gear off before putting on these substances. You can also avoid the staining by using a DEET-free/all natural repellent on your dog.


How do I care for the hardware?

  • Lemon juice is an excellent cleaner for solid brass hardware to help prevent the inevitable patina. The discoloration will wash off (if it occurs) and can be avoided again with regular cleaning.
  • Martingales, metal buckles, etc. are not solid brass. This means they likely contain a metal alloy (likely mixed with iron) that is susceptible to corrosion. Proper maintenance with gentle cleansing of warm water and mild soap followed by drying with a cloth will help extend the life of these items. These items will not be replaced due to corrosion, normal wear and tear, etc.